Opening Accounts・Documents
For customers who applied for Quick Open Accounts:
It usually takes a few minutes to send the Notification that your account has opened
after you submit the application.
If you did not receive any notifications, please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.
If you did not receive any notifications, please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.
For customers who applied for Open Accounts or Create New Accounts:
After you submit the application, your uploaded documents will go through our
checking and a notification will be sent to your registered email address if your
account is successfully opened.
It usually takes 0-1 business day to finish account opening.
If you did not receive any notifications,
there is a high possibility that your application has not been approved or the notification was sent to your spam folder.
Please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.
It usually takes 0-1 business day to finish account opening.
If you did not receive any notifications,
there is a high possibility that your application has not been approved or the notification was sent to your spam folder.
Please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.
Quick Open Account
You may open an account without any personal identification document.
※You will still have to verify your identity upon fund withdrawals
Please click here for Quick Open Account
※You will still have to verify your identity upon fund withdrawals
Please click here for Quick Open Account
Standard Open Account
You may only open your account after all required personal identification documents
has been verified.
Please click here to Open Account
Please click here to Open Account
Proof of Identification Documents and Proof of address Document are
required.
※Any documents which are not clear enough to identify or edited with mosaic are not acceptable.
※Any documents which are not clear enough to identify or edited with mosaic are not acceptable.
Proof of Identification Documents
Your country’s Government organization approved identification document.
Your photograph, your name and expiry date (if any) has to be clearly seen on the document.
Examples
■ Passport ■ Driving License ■ Government issued Insurance Card ■ Identity Card
For security purposes, we would require you to submit a self-taken photo holding the identification document.
Within the photograph, your facial features, to your forearms must be clearly seen.
※Proof of Identification document and Proof of address has to be two separate documents.
Your photograph, your name and expiry date (if any) has to be clearly seen on the document.
Examples
■ Passport ■ Driving License ■ Government issued Insurance Card ■ Identity Card
For security purposes, we would require you to submit a self-taken photo holding the identification document.
Within the photograph, your facial features, to your forearms must be clearly seen.
※Proof of Identification document and Proof of address has to be two separate documents.
Proof of address
Name, address, and date of issue (or expiry)
has to be clearly seen on the document.
■ Proof of Residency ■ Utility Bills ■ Bank Statements
■ Any other public organization issued letters has to be within past 3 months
※Proof of Identification document and Proof of address has to be two separate documents.
■ Proof of Residency ■ Utility Bills ■ Bank Statements
■ Any other public organization issued letters has to be within past 3 months
※Proof of Identification document and Proof of address has to be two separate documents.
You may open an account if you are above 18 years of age and below 80 years of age.
It is an account for Cryptocurrency spot trading.
All tradings will be carried out on our own platform but not on MT4.
Please refer to the link below for further details.
https://focrex.com/
All tradings will be carried out on our own platform but not on MT4.
Please refer to the link below for further details.
https://focrex.com/
FOCREX Account
It is an account for Cryptocurrency spot trading.
FX trading cannot be performed.
All tradings will be carried out on our own platform.
Please refer to the link below for further details.
https://focrex.com/
FX trading cannot be performed.
All tradings will be carried out on our own platform.
Please refer to the link below for further details.
https://focrex.com/
Standard Account
It is an account for FX trading.
Cryptocurrency can be traded with the leverage of 1 : 50.
All tradings will be carried out on MT4.
Cryptocurrency can be traded with the leverage of 1 : 50.
All tradings will be carried out on MT4.
Deposits
・Bank Transfer / Wire / Electronic Funds Transfer
・Funding in JPY via Japanese local banks
・Credit Card
・Bitcoin
・Cryptocurrency (Except for Bitcoin)
You may find out more on the 'Fund My Account' menu after you log on to MyPage.
After logging on, you may click here to proceed to 'Fund My Account' page.
・Funding in JPY via Japanese local banks
・Credit Card
・Bitcoin
・Cryptocurrency (Except for Bitcoin)
You may find out more on the 'Fund My Account' menu after you log on to MyPage.
After logging on, you may click here to proceed to 'Fund My Account' page.
Cryptocurrency (Except for Bitcoin)
It will take 0-1 business days.
After your deposit is accepted on your deposit address, it will take few hours more for reflecting it on your FOCREX account.
Thank you for your understanding.
After your deposit is accepted on your deposit address, it will take few hours more for reflecting it on your FOCREX account.
Thank you for your understanding.
For Remittance/ Bank Transfer from Overseas
Your deposit will be credited to your trading account upon our receipt of your transfer. Although it varies among different banks, after your transfer, it normally takes 2-5 business days before your account is credited.
- - However, your deposit cannot be credited immediately to your account for the following cases.
Your trading Account Number of Prime Point LLC are not accurately filled in the blank of Remitter or Message to Beneficiary.
The remitter’s name is different from the registered name (in alphabet) in Prime Point LLC.
If so, please directly contact our customer support team.
- - However, your deposit cannot be credited immediately to your account for the following cases.
If so, please directly contact our customer support team.
For Remittance/ Bank Transfer from Overseas
Your deposit will be credited to your trading account upon our receipt of your transfer. Although it varies among different banks, after your transfer, it normally takes 2-5 business days before your account is credited.
- - However, your deposit cannot be credited immediately to your account for the following cases.
Your trading Account Number of Prime Point LLC are not accurately filled in the blank of Remitter or Message to Beneficiary.
The remitter’s name is different from the registered name (in alphabet) in Prime Point LLC.
If so, please directly contact our customer support team.
- - However, your deposit cannot be credited immediately to your account for the following cases.
If so, please directly contact our customer support team.
For Payment by a Credit card
After finishing the payment by your credit card, it normally only takes a few minutes before your account is credited.
However, your deposit cannot be credited immediately to your account for the following cases. It normally takes 0-1 business day before your account is credited.
Your account balance is minus and the compensation needs to be operated by Prime Point LLC. ⇒ It normally takes 0-1 business day before your account is credited.
The card holder’s name is different from the registered name (in alphabet) in Prime Point LLC. ⇒ Please directly contact our customer support team.
However, your deposit cannot be credited immediately to your account for the following cases. It normally takes 0-1 business day before your account is credited.
For Remittance/ Bank Transfer from a Bank in Japan
After your transfer is received by our financial collection agency, it normally takes 0-1 business day before your account is credited.
However, your remittance will not been successfully credited to your account if your name and your trading Account Number of Prime Point LLC are not accurately filled in the blank of Remitter.
If so, please directly contact our customer support team.
However, your remittance will not been successfully credited to your account if your name and your trading Account Number of Prime Point LLC are not accurately filled in the blank of Remitter.
If so, please directly contact our customer support team.
Withdrawals
An automated email would be sent after your withdrawal application.
Please check and reply in our format to finish Second Verification.
Your application will be proceeded after receiving your reply.
It will normally take 0~1 business day to reflect on your wallet.
| Withdrawal Fee | |||||||||||||||||||||||
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| Withdrawal Fee |
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After deduction of handling fee, usually it takes about 2-5 working days for transferred
amount to reflect on your account.
※It would usually take a little longer to process withdrawals above $50000. Thank you for your understanding.
※It would usually take a little longer to process withdrawals above $50000. Thank you for your understanding.
Unfortunately we cannot do that.
We would suggest you to cancel your withdraw application and re-apply again with the correct amount.
You may view your withdrawal history here upon log in.
※However, there might be a possibility that you may not make it in time to cancel after the application is processed.
We would suggest you to cancel your withdraw application and re-apply again with the correct amount.
You may view your withdrawal history here upon log in.
※However, there might be a possibility that you may not make it in time to cancel after the application is processed.
Proceed to ‘Fund History’ located at the top bar and select ‘Withdrawal history’.
Click ‘Cancel application’ once.
A Cancellation report email will be sent to you from our customer support.
You may view your withdrawal history here upon log in.
※※However, there might be a possibility that you may not make it in time to cancel after the application is processed.
Click ‘Cancel application’ once.
A Cancellation report email will be sent to you from our customer support.
You may view your withdrawal history here upon log in.
※※However, there might be a possibility that you may not make it in time to cancel after the application is processed.
A SWIFT code is an international bank code that identifies particular banks worldwide.
e.g.The Hongkong and Shanghai Banking Corporation Limited HSBCHKHHHKH
If in doubt，please check with your bank to confirm the details.
e.g.The Hongkong and Shanghai Banking Corporation Limited HSBCHKHHHKH
If in doubt，please check with your bank to confirm the details.
Transfers
Transfer would take 0-1 working days.
Do take note that when you transfer fund to other currency account, the fund is exchanged based on the market rate.
Do take note that when you transfer fund to other currency account, the fund is exchanged based on the market rate.
Proceed to ‘Fund History’ located at the top bar and select ‘Transfer history’.
Click ‘Cancel application’ once. A Cancellation report email will be sent to you from our customer support.
You may click here to proceed to view your fund transfer history.
※ Depending on situation and timing, there might be a possibility that you may not make it in time after the application is processed.
A 'Cancellation Report' email will be sent to you from our customer support should your cancellation is successful.
Click ‘Cancel application’ once. A Cancellation report email will be sent to you from our customer support.
You may click here to proceed to view your fund transfer history.
※ Depending on situation and timing, there might be a possibility that you may not make it in time after the application is processed.
A 'Cancellation Report' email will be sent to you from our customer support should your cancellation is successful.
Personal Information
We would require you to send us a new Proof of address (dated to the past 3 month).
Please send a copy to support@bigboss-financial.com and our customer support staff will verify and update for you.
Please send a copy to support@bigboss-financial.com and our customer support staff will verify and update for you.
We would need to verify that you are the actual user, therefore we require you to send an
email to our customer
support support@bigboss-financial.com from
your old email address, with the following information:
Title: Notification on change of Email address
Name: ▲▲▲▲ ▲▲▲▲
Old Email Address: ○○○○@○○○○.○○
New Email Address: ●●●●@●●●●.●●
Old Email Address: ○○○○@○○○○.○○
New Email Address: ●●●●@●●●●.●●
In case where you are unable to access your old email address, please send an
email to our customer
support support@bigboss-financial.com
with the following information:
Proof of Identification Documents
Your country’s Government organization approved identification document. Your photograph, your name and expiry date (if any) has to be clearly seen on the document.
Examples
■ Passport ■ Driving License ■ Government issued Insurance Card ■ Identity Card
Title: Notification on change of Email address
Name: ▲▲▲▲ ▲▲▲▲
Old Email Address: ○○○○@○○○○.○○
New Email Address: ●●●●@●●●●.●●
Prime Point LLC Account number: ◆◆◆◆◆◆◆◆◆◆ (number starting from 63 or 64 or 1010)
Attached with a proof of personal identification.
Old Email Address: ○○○○@○○○○.○○
New Email Address: ●●●●@●●●●.●●
Prime Point LLC Account number: ◆◆◆◆◆◆◆◆◆◆ (number starting from 63 or 64 or 1010)
Attached with a proof of personal identification.
Your country’s Government organization approved identification document. Your photograph, your name and expiry date (if any) has to be clearly seen on the document.
Examples
■ Passport ■ Driving License ■ Government issued Insurance Card ■ Identity Card
We do not close already opened accounts. After withdrawing all funds in the account, the
account will automatically enter a frozen mode.